About
Looking for a role in...
- Product Management, PdM
- Project Management, PM
- Product Design and Development
- Administrative Services
- Office Management
Education
IBM AI Product Management Professional Certification (In Progress)
Coursera
Professional development course to upskill product management abilities.
Industrial Design
Bachelor of Science, 2017
The Art Institute of California – Orange County*
Product design founded on principles of product psychology, user experience, and product life cycle. Training also included marketing demographics research, design principles, concept presentations, machining and manufacturing techniques, prototyping, graphic design, and sketch ideation.
*This campus was closed in 2018 after Dream Center Foundation acquired EDMC college assets.
Detail-oriented tech native who enables company success by identifying problems, creating solutions quickly and accurately, and facilitating client satisfaction.
Experience
Created, edited, maintained, and dispersed over 1000 pages of operator manuals, hundreds of training modules, dozens of announcements for end users, internal process documentation, over 100 online knowledge base articles, and blog posts.
Developed, maintained, and updated training content on-time and on-budget for more than two dozen interactive online and hybrid operator training and trainer certification programs for customers in various law enforcement and military disciplines.
Routinely and accurately translated jargon and monotony into actionable language employees and end users could easily understand.
Managed translation of training courses into 3 languages, including facilitating communications with SMEs and translators.
Established internal workflows, including project trackers and file management practices both online in Google Suite, and locally for use in FileCloud and Dropbox cloud systems. Used secure shared folders for information transfer with clients through FileCloud, Dropbox, and Box.
Created vector graphics and captured footage of proprietary softwares for use in training courses, learning platforms, blog posts, lead forms, and more. Maintained orderly WordPress Media libraries.
Created and maintained branded WordPress landing pages and blog posts in various page builders (Gutenberg, Beaver Builder, and Thrive Architect).
Documented internal processes, quality assurance standards, and file structures to ensure internal quality standards and facilitate onboarding new employees.
Skills
- Correspondence
- Office policy
- Organization
- Customer service
- Conflict resolution
- Communication
- Compartmentalization
- Inventory management
- Personnel and hiring (Indeed, Handshake, ZipRecruiter, LinkedIn)
- Scheduling
- Time management
- Market research
- Journey mapping
- Critical thinking
- Problem solving
- Quality assurance (QA)
- Customer experience (CX) and product life cycle
- Marketing funnels (Click Funnels)
- User experience (UX)
- Lead generation (Thrive Leads, Hootsuite)
- Project Management Systems (Jira, ClickUp, Trello, Zapier, Wrike, Monday)
- File Management (Google Suite, DropBox, FileCloud)
- Gantt Charts
- Agile methodology
- Scrum meetings
- Color theory
- Layout design
- Branding and style guides
- Vector graphics
- Template design and maintenance
- Sketch ideation
- Rapid prototyping and concept development
- Product development
- Instructional design and eLearning development
- Instructional design
- Technical writing
- Proofreading
- Copy editing
- Copywriting
- Process development and documentation
- Fiction writing (hobby)
- WordPress (Gutenberg, Elementor, Beaver Builder, Thrive Architect)
- Knowledge base articles and blog posts
- Convert graphical PDFs into web pages
- WordPress Learning Management Systems (LearnDash LMS)
- Regulatory Compliance: ITAR, EAR, HIPAA
- GovCloud compliance
- Secure file transfer
- xAPI reporting